Goodbye, Steve Jobs

March 15, 2018 1 comment Tags:

My first Apple experience was a 3rd generation iPod. I rolled my eyes when I read Designed by Apple in California, and blinked when the other flap of the box said Enjoy. It was different. Usually product packaging congratulated me on my purchase. Or slyly implored me to register, suggesting I wouldn’t have a warranty […]

Introducing Menuito

July 10, 2014 No comments Tags:

Today I’m pleased to share a project that’s been in the works for about two and a half years. More accurately, it’s been in the thinking for a little under two years and in the actual making for the last nine months. Its name is Menuito. Menuito is self-hosted web software that helps restaurants look […]


I’ve been watching reviews of RIM’s Playbook keenly, not because I particularly want one but because I’m curious to see how this company faces what is now clearly a turning point in its life. Pressure has been building up on RIM to deliver something that reinvigorates its place in the market as an innovator and […]

The Essence of Making Great Stuff

By way of Matthew Frederick’s excellent 101 Things I Learned in Architecture School (Amazon), I came across a Virginia Woolf quote that captures a kind of elemental truth about why some brands and products soar while others flop, despite having comparable or even better features. The success of the masterpieces seems not to lie in […]

2010: A Year of Inflection Points

Fans of the Hitchhiker’s Guide to the Galaxy are familiar with the Infinite Improbability Drive, a spacecraft engine fuelled by the energy of highly improbably events. Fans of this blog (both of them) will be keen to learn about the Corvus Irony Timing Chain, which prevents me from writing year-in-review posts until a few days […]

Making Menuito 1: Vision

Keeping true to my word, more on how Menuito came into being. In this post I’ll share the vision that set the course and informed the design decisions along the way.

Making Menuito 2: Front End IA and Interaction Design

Continuing to make meaty blog posts out of design leftovers, we now arrive at something substantial: the information and interaction design for a Menuito site. Click on through for sumptuous wireframes, raw early designs and the plated finished work to see how it all unfolded.

A Thoroughly Impolite Dustup

No comments Tags:

Updated: Robert removed the post that catalyzed this post, along with others to retune his blog to one that doesn’t talk UX design industry. I can respect that, but decided to leave my own response in place because the issue of professionalism continues to haunt our industry, and it’s one I feel strongly about. I […]

Airbnb’s Surprising Stumble and Save

A couple weeks ago I was ready to write a short reflection on customer relations gone super-sour, featuring Airbnb. Luckily, I have a black belt in procrastination, which gives these situations time to spin out some more and to make a more interesting story. The background: a few weeks ago a woman named Emily in […]

Tiny Steps to Raskin’s Unification

I’ve taken a shine to a couple of blogs that focus on small touches that make software experiences smoother, and might often otherwise go unnoticed (as good design, by its nature, often does). Little Big Details was the first of this breed, and sets a standard for an observant eye and the ability to dive […]