Risks of Poor Software Testing: Ways That May Cost Your Business

November 21, 2016 No comments Tags:

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While most people claim to appreciate the importance of software testing, companies often prioritize developing or installing new software quickly over rigorous testing. While managers might be aware of some of the obvious risks, many fail to fully appreciate just how dangerous improper software testing can be. Here are a few risks companies take when they neglect system integration testing and other tests.

Irrecoverable System Updates

Nearly all software promises to be easy to uninstall, and most updates can now be rolled back, in theory at least. In reality, however, these uninstallation procedures and update rollback systems can be even more faulty that the software itself. In some cases, a bad installation or update can render a system inoperable. For many companies, the only means to recover is to restore an update, and even this can be difficult if the operating system is damaged. Image-based backups can mitigate these risks, but proper testing is a much better option.

Damaged Reputations

Too often, companies implement rigorous testing procedures for their client-facing software only to find few bugs. It’s easy to become complacent over time, and companies often fail to maintain rigorous standards. Small bugs can damage a company’s reputation if an update breaks a program, and the easy access of app marketplaces and other resources means customers are likely to try out another program instead of waiting for a bug fix. Furthermore, bad updates can damage a company’s reputation, sometimes irreparably. Application quality assurance is essential for maintain a company’s reputation.

Potential Legal Issues

The legal ramifications of leaking customer data are not thoroughly established, but companies, especially larger ones, risk lawsuits should at least one customer believe the company should be held accountable. Negligence is the main factor to consider, and skipping on testing internally can potentially lead to costly litigation. Furthermore, client-facing software that fails might lead a company to sue over lost revenue, and software problems that cause a company to fail to provide what it guaranteed in a contract can lead to disputes over payment.

Future-Proofing

A major part of testing is to ensure that software remains viable in the future, even if bugs don’t affect current uses. System integration testing is effective for testing software in a variety of use cases, and this sometimes includes potential future integration. Maintaining software costs time and money, but the cost of rewriting old code can be even higher. Including testing in the maintenance period can ensures robust software in the future.

Developers and managers often proclaim to appreciate testing, but complacency can sometimes mean standards slip. Fortunately, there are testing services available, and companies of all sizes can benefit from professional help for specific testing purposes and for developing internal testing procedures.The QA Consultants website has the available resources if you would like to learn more.

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