The Essence of Making Great Stuff

July 10, 2014 No comments Tags:

By way of Matthew Frederick’s excellent 101 Things I Learned in Architecture School (Amazon), I came across a Virginia Woolf quote that captures a kind of elemental truth about why some brands and products soar while others flop, despite having comparable or even better features. The success of the masterpieces seems not to lie in […]

The Deadly Ease of Happy Promises

Last week an independent developer brought a storm of attention on the process of starting to make apps for RIM’s upcoming Playbook tablet. Over the weekend a RIM representative posted an open answer to the open letter on the Inside Blackberry Developer’s Blog, trying to do the right thing. The response, unfortunately, falls short and […]

Making Menuito 1: Vision

Keeping true to my word, more on how Menuito came into being. In this post I’ll share the vision that set the course and informed the design decisions along the way.

Airbnb’s Surprising Stumble and Save

A couple weeks ago I was ready to write a short reflection on customer relations gone super-sour, featuring Airbnb. Luckily, I have a black belt in procrastination, which gives these situations time to spin out some more and to make a more interesting story. The background: a few weeks ago a woman named Emily in […]